MARCO Hi-Care Support

MARCO Hi-Care Support

MARCO Hi-Care is a structured support program that helps to ensure that your business-critical production processes run as smoothly as possible. Each Service Level Agreement is tailored to reduce any risk that may arise in production.

With highly trained engineers, remote assistance and web-based telematics, MARCO’s System Support Department have the skills required to ensure the customer has complete confidence.  

The MARCO Hi-Care support programme is offered with all products to ensure that your MARCO system is fully supported in the most efficient and timely manner.

Key features of MARCO Hi-Care include:

  • Priority engineer response
  • Reduced call-out and labour charges for unscheduled visits
  • 20% discount on all spare parts
  • Detailed technician reports following all site visits
  • Software updates to promote continuous improvement
  • Scheduled visits for regular calibrations
  • Reduced costs of in-house or customer site training with MARCO Academy

Planned Preventative Maintenance

Performing preventive maintenance prolongs the life of your equipment, reduces risk of lost production, minimises reactive maintenance costs, increases performance of equipment, and optimises production and maintenance scheduling.

Contact our After Sales Team for more information about MARCO Hi-Care and how we can support your business erica.lopez@marco.co.uk

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